HOW TO ORDER
1) Quote and Product Details
Choose your desired garments either through our website, catalog or via contact with one of our product specialists (firstname.lastname@example.org) along with a general quantity range of each item, then a custom quote will be generated for your review. Pricing is quantity driven, so the more you order per garment style (sizing irrelevant) the better price break you receive. Once a decision is made on which garments you would like to order the art process begins. If you have a question on product or would like to se a sample, please contact your Outer Circle rep as we are here to help. We know there is nothing like seeing in person our superior fabrics and garment construction as well as the high quality inks we use for our dye sublimation printing process. Fit kits can also be ordered to ensure proper fit of garments using a credit card to hold until fit kit is returned. If not returned a charge will be made on your credit card to cover the cost of the garments.
2) Artwork and Design Process
Send us your design concept as well as all logos in a vector format (editable version). We will then take your concept and lay it out in our templates and send you back a virtual mock up for your approval. We have a full in house design team that is capable of taking a sketch, drawing or fully rendered graphical layout, and translate it into the Outer Circle Apparel line. We do require all the graphics and logos in a full vector format as well as all colors spec'd out in a pantone color number (CMYK values are not accepted for dye sublimation). We work with Adobe Illustrator and that is our preferred method of artwork received. Artwork can vary in time frames depending on the art team's que and how complex the design is. Please allow a few weeks to dial in your design to your exact specifications. Once art is approved you will be given a general delivery week. There are no set up charges (exceptions are for embroidery and silk screening processes) but any artwork that incurs more than three hours of our art team's time to either design or set up for production will be charged at $45 per hour for any time after three hours. In essence, first three hours are free!
3) Deposit and Final Order
We do require a 50% deposit based on your total estimated order to start any artwork process. We accept Visa/Master Card and check as forms of payment. Once the artwork is finalized and sizes and quantities are determined we can then start the countdown on your custom order. The turnaround times can vary during the time of the year, during the start of race season those time frames can jump a couple of weeks due to how many orders are in the production que. If you need your custom order for a specific date, please inform your Outer Circle rep. We build everything here in the USA so we do have some flexibility with the production time frames, and can do rush orders if need be. (NOTE: Rush orders can be subject to an additional charge)